Terms of Use

Please read the terms and conditions set out below carefully before using queenandfatchef.com website operated by QFC Kitchen SDN BHD. By accessing to, downloading, installing or use of and ordering via the Website, you agree to be bound by these Terms and Conditions.

  1. Ordering

You may order freshly prepared meals or such other products available at the Website, and we will make deliveries on the specified time and date you may wish to have the meals delivered to your home or office. Orders must be received before the specified cut-off time for that given product which will be shown as you proceed through the ordering process. You shall review your order carefully before placing it and report to us if there is any inconsistency, we shall not be held responsible for any failure to do so.

We may however, in our sole discretion, choose to not process or to cancel your orders in certain circumstances. This may occur, for example, when the meals or products you wish to order is no longer available, out of coverage for delivery, or in other unforeseen circumstances. We will not charge you or refund the charges for orders that we do not process or cancel.

  1. Description

While we endeavour to provide accurate description of the products and/or services offered on the Website, we do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, reliability or suitability of the information and materials found or offered on the Website, and the pictures shown are for illustration purpose only. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. It is solely you responsibility to evaluate the accuracy, completeness and usefulness of all information and materials found or offered on the Website generally.

In the event of unavailability of certain ingredients, we will replace with similar ingredients while preserving the quality of the meals. While we attempt to identify ingredients that may cause allergic reactions for those with food allergies, we however do not make representation on the same and there is always a risk of contamination. If you are concerned with food allergies, please be aware of the said risk and that we may prepare food and use ingredients that contain nuts, nut oil, dairy, seafood, shellfish and gluten.

We endeavour to ensure and maintain the quality and hygiene of the meals prepared for you, if however in the unlikely event that you found the meals delivered are not in good condition or contained items that do not belong therein, please do not consume the said meal but to contact us and we will replace another meal for you.

  1. Delivery

Please refer to our delivery information page for the delivery area covered. Your order will be delivered at the timeslot selected and we endeavour to meet the said delivery time slot however it may be occasionally delayed due to traffic flow, weather conditions, unforeseen incidences or force majeure event, and we shall not be held liable for failure to deliver.

If it is in our view that the delivery of your order is likely to be substantially delayed, we will contact you to arrange an alternative delivery timeframe. If that timeframe is unacceptable to you, you may decline to accept the order and we will: (i) if cash payment is to be made upon delivery, not charge you for the order; or (ii) if online payment has been made, refund you the cost of such order or credit the cost of such order to your account balance which can be applied to your next order, at your option. The processing of the refund may take up to three (3) working days.

You are responsible to be available at the time of delivery and ensure adequate arrangement is made. All risk in the products shall pass to you upon delivery. In any event where we are unable to reach you, we will attempt to contact you at the phone number given and if you are still unreachable, the order shall be deemed delivered and you will be liable for its payment in full as if you had received the order. We shall not be held responsible for your failure to provide adequate access or arrangements for delivery.

To ensure the highest quality of the meal served, it is highly recommended that all meals should be consumed immediately after delivery.

  1. Order time
  • Lunch: cut off time before 10.00 am daily
  • Tea time: cut off time before 2.00 pm daily
  1. Price and payment

All prices are in Malaysian Ringgit (MYR). The prices are correct as shown on the Website, and total price are inclusive of applicable tax. Delivery charges will be imposing unless did not achieve the minimum order requirement of RM50.00. We reserve the right to review the prices from time to time. Payment can be made cash on delivery, or online transaction

Orders are considered final as soon as they are placed and modification/cancellation is generally not permitted. That said, we do make exceptions on a case-by-case basis and please inform us at least 4 hours in advance. In the event of cancellation, we may credit the cost of such order to your account balance which can be applied to your next order.

Payment can be made payable to QFC Kitchen SDN BHD to the following

Bank accounts:

RHB Bank Account: 2-12602-0001344-0

Payment slip to be ‘Whatsapp’ back for confirmation before food order is delivered for orders above RM100.00

  1. Catering
  • Minimum order: 200 pax on weekend ; 100 pax on weekdays
  • Quality cutleries and crokeries will be provided
  • Online request is not consider as confirmed order until you were replied with an official quotation and deposit being made thereafter.
  • Delivery and handling include decorative buffet line, chafing dish and buffet related arrangement. (Special terms apply to other serving styles eg. Dome, stall, banquet, etc)
  • Extra delivery charge applies to area exceeding 15km radius from QFC Kitchen SDN BHD at Seksyen 15, Shah Alam. (visit queenandfatchef.com – Contact Us section)
  • Extra handling charge applies to venue with loading, setting up difficulty, night time catering and below 50 pax services.
  • Order notice : 7 working days in advance
  • Canopy, dining tables, chairs and waiters quote separately upon request only.
  • Payment terms : 50% deposit upon confirmation ; balance payable on event day
  • Payment can be made payable to QFC KITCHEN SDN BHD to the following

Bank accounts:

RHB Bank accounts: 2-12602-0001344-0

  • Validity of quotation: 2 months from quotation sent via email date.
  • Price subject to 6% GST.
  1. Promo code
  • Promo code is not transferable, exchangeable, convertible or redeemable for cash.
  • Promo code may not be combined or accumulated with other offers or promo codes.
  • Promo code may only be used pursuant to the specific terms that we establish for such

promo code and you must enter the promo code into the “Promo Code” field prior to completing the order.

  • Each promo code has its value in its respective currency, and can only be used in that particular country. For example, a promo code worth RM50 is only applicable in Malaysia, whether for the person who shared the promo code or the person who redeemed the promo code.
  • We reserve the right to withhold, deduct or remove credits or other features or benefits obtained through the use of promo code by you or any other user in the event that we determine or believe that the use or redemption of the promo code was in error, fraudulent, illegal or in violation of the applicable promo code terms or these Terms.
  • We reserve the right to change, suspend, cancel and/or waive the promo code and its applicable terms at any time and from time to time in our sole and absolute discretion without notice to you or liability to us.

 

  1. Accounts and Registration

When ordering through the Website, you are required to provide certain information or to register for an account, and information required includes your name, email address, phone number and delivery address.  You warrant that you have the legal capacity to use and to order through the Website. You agree that the information you provide to us is accurate and that you will keep it accurate and up-to-date. You are solely responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account. If you have reason to believe that your account is no longer secure, then you must immediately notify us at [email protected].

We shall take all commercially reasonably measures in securing your orders and personal details, and will ensure that said details are retained only as long as necessary for the transaction and for the provision of the products and services to you. However, in the absence of fault on our part, we shall not be held liable for any loss that you may suffer in the event unauthorized access by third party to any data provided when accessing or ordering from the Website unless we have been proved to be negligent in securing the information provided.

  1. Use of Information

You authorize us to use, store or otherwise process your personal information in order to provide the delivery of the order to you and for marketing and credit control purposes. The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the delivery of the order to you. More information can be found in our Privacy Policy.

Our Website uses cookies, and by using our Website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our Privacy Policy.

  1. Liability

By using or ordering via the Website, you acknowledge and agree that the use of the Website is at your own risk and the maximum extent permitted according to the applicable law, in no circumstances, shall we be liable for any direct, indirect, incidental, special, consequential, or punitive damages, losses, costs or expenses nor for any loss of profit that results from the use of, or inability to use the Website, or any application or material on any site linked to this Website (including but not limited to any viruses, bugs or any other errors or defects or failures in computer transmissions or network communications) even if we have been advised of the possibility of such damage. In addition, no liability can be accepted by us in respect of any changes made to the content of the Website by unauthorized third parties. All express or implied warranties or representations are excluded to the maximum extent permitted according to the applicable law.

We disclaim any and all liability to you for the supply of the delivery and products to the fullest extent permissible under applicable laws unless the loss or damage is due to our wilful misconduct, or gross negligence. This however shall not affect your statutory rights as a consumer under applicable laws. In the event that we are found liable for any loss or damage, such liability is limited to the amount that you have paid for the relevant products. We shall not be liable for any consequential, indirect or special damage, howsoever arising.

In the event of reasonable belief that there exists an abuse of promotional event and/or suspects instances of fraud, we may cause the suspected user to be blocked immediately and reserves the right to refuse future services. Additionally, should there exist an abuse of vouchers or discount codes, we reserves the right to seek compensation or damages from any and all violators. Any promotions or offers are subject to our sole discretion and may be withdrawn at any time and without prior notice.

The Website may include content, information or links to third parties or third party sites. We shall not be held responsible for the content of any such sites or neither for the content of any third party advertising or sponsorship nor for compliance of such with any regulations. The links may be accessed at your own risk and we make no representations or warranties about the content, completeness, or accuracy of these links or the sites hyperlinked to this Website. You agree to hold harmless and relieve us from any liability whatsoever arising from your use of information from a third party or your use of any third-party website.

You agree to indemnify, defend and hold us harmless from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any use of the Website, or as a result of violation of this Terms and Conditions by you or through use of your account.

  1. Intellectual Property Rights

All intellectual property rights in connection with the Website (including but not limited to, the recipe, design, layout, look, text, appearance and graphics) are owned by us and must not be reproduced without our prior written consent. You may for your own personal use, to print and download the materials or bookmark or share links directing others to the content on the Website, provided that you do not modify, reproduce or republish any content either online or offline, without our consent.

  1. Prohibitions

You are not allowed to use or launch any automated system or program in connection with our Website or its online ordering functionality.

You may not collect or harvest any personally identifiable information from the Website, use communication systems provided by the Website for any commercial solicitation purposes, solicit for any reason whatsoever any users of the Website or the with respect to their submission to the Website, or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the Website.

  1. Entire Agreement

The Terms and Conditions together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website, these Terms and Conditions shall prevail.

  1. Variation of Terms and Conditions

We reserve the right at our sole discretion to vary, modify and make changes to these Terms and Conditions from time to time, and any such variations shall become effective once posted on the Website. You agree that the continued use of the Website indicates your acceptance of the modified Terms and Conditions.

  1. Severability

If any provision of these Terms and Conditions shall be deemed invalid, illegal or unenforceable, such provision shall be deemed deleted without affecting or impairing the remainder of the Terms and Conditions which shall continue to be in force.

  1. Assignment

We may subcontract any part or parts of the services or products that we provide to you from time to time and we may assign or change any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you. You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

  1. Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. The parties hereto submit to the exclusive jurisdiction of the courts of Malaysia. All dealings, correspondence and contacts between us shall be made or conducted in the English language.

  1. No Waiver

No delay or failure on our part to enforce our rights or remedies under these Terms and Conditions shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.